Anyone who feels vulnerable or dependent on a reliable water supply. That includes people with chronic illnesses, those on dialysis, families with babies who need formula, or anyone with mobility issues. Even if you just live alone and worry about being caught off-guard.
Margaret, for example, has arthritis and can’t lift a 5-litre bottle. She would have been stuck without help. The register is designed precisely for that scenario—it’s a safety net for the awkward moments life throws at you.
Priority customers & Priority Services Register | SES Water
And here’s the kicker: you don’t need a doctor’s note. You just tick a box about your situation. It’s that simple. No gatekeeping, no bureaucracy.
How do you get on the list?
It’s embarrassingly easy. You can call Southern Water’s customer services—0330 303 0368—and ask to be added. Or you can fill out a quick online form on their website. They’ll ask for your address and some basic info about your needs.
You can even register someone else, like Margaret, if they’re not online-savvy. (Just ask them first, obviously—nobody likes surprise registrations.) The whole thing takes about five minutes, and then you’re set.
Once you’re on, they’ll review your details every couple of years to make sure nothing’s changed. You can update it anytime—say, if you recover from an illness or move house.
