Need a new laptop? The directory points you to the Tech department, which is basically the mothership of blinking lights. The staff there speak a language of gigabytes and HDMI ports, but they’ll still help you pick a charger for your 2012 tablet.
It’s like having a very patient, well-dressed tech uncle who never makes you feel stupid for asking, “But which cable do I use for the TV?” The directory just smiles and says, “Head to the back wall, pal.”